FAQ & Rules | Beef Shack

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Rewards

FAQ & Rules

Want to Sign Up or Check Your Points?

Select A Location Below

NOTE: GUESTS WHO SIGNED UP FOR REWARDS BEFORE 10/2020.

Please recreate an account via online or the beef shack app to load previous points & get 1 free mini beef.

 

How do I become a Beef Shack Rewards member?

Beef Shack Rewards requires a Beef Shack online ordering or app account. Create an account in three ways!

1.Download the Beef Shack app from the Apple or Android app stores.

2. Sign up from the online ordering at a participating location only.

3. Text “BS and your own email” to 73757

Please Note: Must text letters bs and email you want tied to rewards account. 

 

How does Beef Shack Rewards work?

Earn 1 free mini beef for signing up (Add cheese & peppers extra.) For every $1 spent you earn 1 point. 50- points reward is $3 OFF. 100-points reward is $5 OFF. 150-points is $10 OFF. 1 Free Milkshake for your birthday. 

 

How do I earn my 1 free mini beef?

After signing up from online, app or text. 1 free mini beef can be found loaded on your online or app account from the check my points section. While ordering over the phone, in-store or drive thru. Please mention rewards account at the time of transaction. Provide the phone number associated with your account.

 

Do my points max out?

Yes, after 150 points and $10 off is redeemed points will reset to 0. 

 

How do I make sure my orders earn Beef Shack Rewards after signing up?

Please mention rewards account at the time of transaction via over the phone, in store pick up drive thru or by signing in via online and app. As a rewards member, orders placed on the Beef Shack app, online, over the phone, and in-store can all be used to earn rewards. Make sure you’re logged into your Beef Shack account when ordering online or in the app. When ordering over the phone, in-store & drive thru provide the phone number associated with your account or tap your Beef Shack Rewards app to show in store. Sorry, purchases of Beef Shack gift cards don’t earn Rewards. 

 

Where can I review my rewards? 

To view available rewards, log into your Beef Shack account online or in the Beef Shack app. If you’re visiting a Beef Shack restaurant, you can also ask our awesome register staff if you have any available rewards.

 

How do I redeem my rewards?

You can redeem at all participating locations when you order in-store, drive thru, over the phone, on the app, and online. Redeem a reward when ordering online or in the Beef Shack app by clicking “Redeem” on the item at checkout, or from the Rewards tab. Redeem a reward when ordering over the phone, drive thru or inside the restaurant by providing the phone number associated with your Beef Shack account.

 

Do rewards expire? 

Yes, each reward has an expiration date. Log in to your Beef Shack account online or use the Beef Shack app to view available rewards and see when your rewards expire.

 

Do orders I placed before signing up go towards rewards?

Steve is that you? No silly we cannot add purchases to rewards account before signing up. 

 

I accidentally ordered online as a guest. Does my order still earn Rewards?

Whoops! Sadly No, you must be logged in to earn rewards when ordering online or on the app. 

 

If I forgot to give my rewards number or checkout as a guest, can I add missed visit with my receipt?

You’re killing me Steve…Unfortunately no. To get credit for a purchase, you must be logged in when ordering online or the app or provide phone number when you order in-store, drive thru, over the phone. 

 

Can I transfer rewards to others? 

Ah Shucks, as nice as that is. Sorry rewards can’t be transferred or sold to someone else.